How can we help?

Every portrait is made to order just for you. We email your tracking details as soon as it ships. If it’s taking longer than you expected, send us your order number below and we’ll check on it right away.

Every item is custom made, so we don’t accept returns or exchanges. If something arrives damaged, misprinted or isn’t what you ordered, we replace it free (see below and our returns policy).

We’re so sorry. If it arrived damaged, misprinted or isn’t what you ordered, send us your order number and a photo or two below within 14 days of delivery. We’ll replace it at no cost — no need to send it back.

Yes — free of charge until your order goes to print, which is usually within 24 hours. Write to us below as soon as you can and include your order number. Because you approve your exact portrait before paying, we can’t remake or refund a portrait for how it looks once it’s in production.

Previews are free, and you can make up to 3 a day. Clear, well-lit photos with your pet facing the camera work best. If you’d like a hand, tell us below.

Our frequently asked questions cover pricing, sizes, framing and how previews work — or just send us a message.