A straightforward agreement for custom artwork.

About these terms

These terms are an agreement between you and Laurel & Paw (“we”, “us”), which runs laurelandpaw.com from El Cajon, California. By creating a preview or placing an order, you agree to them. You must be 18 or older, or have a parent’s or guardian’s permission, to order. Our Privacy Policy explains how we handle your information.

Effective date: October 17, 2026.

Contact: support@laurelandpaw.com · Laurel & Paw, 1480 Jamacha Rd. #205, El Cajon, CA 92019.

How portraits are made

Portraits are made with AI image tools from the photos you upload, in the scene and style you choose. Previews are free and watermarked. Each one is an artistic interpretation: it keeps recognizable features such as faces, markings and coloring, but it is not an exact photographic copy, and results vary from one preview to the next.

Nothing is printed or delivered until you approve the exact portrait and choose a product, size and finish. Your approval confirms you are happy with how the portrait looks. Before printing, a person checks every order. We may make small technical adjustments (cropping, placement, resolution or color) so your portrait prints well. If a fix would change how your portrait looks, we’ll ask you first.

Your photos

You may upload only photos you own or have permission to use. If a photo shows other people, you confirm they agreed, and for a child, that you are their parent or guardian or have that person’s permission.

You keep ownership of your photos. You give us a limited permission to use them only to create, review, produce, deliver and support your previews and orders. We do not use your photos or portraits in advertising, on social media or in our gallery without your separate written permission, and we do not use them to train AI models.

Your portrait

Your portrait is for personal use: display it, give it as a gift and share it on your personal social media. Please don’t sell it or use it to promote a business without our written permission. Our scene designs, compositions and styles remain ours, and we may offer the same scenes to other customers.

Photos we can’t accept

We may decline or cancel any request, with a full refund if you have paid, including photos you don’t have the right to use, and content that is hateful, sexual, violent, harassing, or that shows or targets someone without their consent.

Prices, payment and tax

Prices are in US dollars and shown on the site before you check out; the price at checkout is the price you pay. Payment is processed securely by Shopify. Sales tax is added where the law requires it.

If a price is shown in error, we will tell you before your order is made and you can cancel for a full refund. The first-order offer (15% off for email-list members) applies once per customer, automatically at checkout, and can’t be combined with other discount codes (gift cards are fine). Gift cards never expire and have no fees; their full terms are on laurelandpaw.com/gift-cards.

Making and shipping your order

Every item is made to order by our print partners. Production usually takes 2–10 business days, and delivery within the United States takes about 3–7 business days after that. Shipping is $9.95, and free on orders of $75 or more. We currently ship within the United States.

If we can’t ship within the time we quoted, we will tell you and you may cancel for a full refund. Digital portraits are delivered by an email download link; if a link stops working, contact us and we’ll send a new one.

Changes and cancellations

You can change or cancel an order free of charge, for a full refund, until it goes to print, which is usually within 24 hours of ordering. After that, we can’t cancel it, because each item is made just for you.

Returns, damaged and misprinted items

Every item is custom made, so we don’t accept returns or exchanges. If your order arrives damaged, misprinted, defective or not what you ordered, send us a photo within 14 days of delivery through laurelandpaw.com/help, and we will replace it at no cost. There is no need to send it back. A package the carrier confirms as lost is replaced too.

Because you approve your exact portrait before you pay, we don’t remake or refund a portrait for how it looks once it’s ordered. Digital files can’t be returned once delivered. Colors on screens vary, so printed colors may look slightly different. Refunds go back to your original payment method (or gift card), usually within 5–10 business days.

Using this site

Please don’t misuse the site: no attempts to break or overload it, copy it in bulk, get around its limits, or use it for anything unlawful. We may limit or stop access for anyone who does.

Our responsibility

We stand behind our products as described in these terms. Beyond that, and to the extent the law allows, the site and previews are provided as they are, without other promises. Our total responsibility for any claim about an order is limited to the amount you paid for that order, and we are not responsible for indirect or unforeseeable losses. Nothing here limits rights that the law doesn’t allow us to limit.

Questions and disputes

If something goes wrong, contact us first at support@laurelandpaw.com and we will try to put it right. These terms are governed by the laws of California, and any dispute that can’t be resolved informally will be handled in the courts of San Diego County, California, unless the law where you live gives you a different right. California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210.

Changes to these terms

We may update these terms; the version on this page, with its effective date, applies to new previews and orders. Changes never apply to an order you have already placed.